Kayako Mobile

KayakoMobile is a versatile, powerful mobile help desk application for the professional on the go. Seamless integration with Kayako SupportSuite and eSupport means never being more than a few clicks away from customers.

KayakoMobile enables correspondence with customers through the company help desk without the need for a PC and Internet connection.  Using advanced XML-based communication, KayakoMobile allows you to take a "snapshot" of the company help desk and take it wherever it is needed.

InstaAlert

Kayako InstaAlert allows you to receive realtime alerts whenever a ticket gets updated under the assigned departments. The application displays popups as and when the tickets are created or replied to allowing you to answer your customer requests and issues promptly.

You can customize the type of alerts and also use the inbuilt Ticket Tree* to navigate arround existing tickets, managing customer requests has never been easier.

SyncWorks

Kayako SyncWorks allows you to synchronize your Teamwork Module data with multiple copies of Microsoft® Outlook®. You can synchronize Contacts, Events and Tasks with the two way synchronization built into the product and with auto synchronization and scheduling functions, you can be sure that the information you have is up to date.

SyncWorks greatly enhances collaboration between Staff Users by allowing them to create Events, Tasks, Contact Items and assign them to each other. The items then get synchronized automatically based on the assignment. You will never have to manage multiple work group software again.